Customer Service Specialist
Premier Staffing Solution•Branford, CT
About The Position
The Customer Service Specialist (CSS) supports customers in a dynamic business environment. The role calls for a motivated, energetic and service-oriented person who can communicate effectively, manage multiple tasks under pressure, resolve conflicts and learn the business model. The position requires prolonged periods of desk and computer work and occasional lifting of up to 15 pounds.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office and other applications as required.
- Strong communication, analytical, detail-oriented and organizational skills.
- Ability to work effectively under pressure and multitask in a fast-paced environment.
- Motivation, charisma, high energy, a sense of service and responsibility, and willingness to learn and train on a dynamic business model.
- Ability to solve practical problems and deal with a variety of concrete variables where standardization is limited.
- Excellent conflict resolution skills.
Nice To Haves
- One to three years of prior experience in a contact center and/or logistics environment.
- Familiarity with packaging requirements for perishable and consumable products.
- Background in perishables, cold chain or a related field.
Benefits
- Paid time off.
- Tuition reimbursement.
- Medical, dental and vision coverage.
- Paid parental leave.
- Short-term disability, long-term disability and life insurance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
