Customer Service Specialist

Mobile Communications America Inc•Lafayette, IN

26d•Onsite

About The Position

Mobile Communications America, Inc. (MCA) is seeking an experienced Customer Service Specialist to support its Voice (MSS) division in Lafayette, Indiana. The role serves as a first point of contact for visitors and customers and supports repair coordination, product shipping and receiving, inventory management, scheduling, sales and service administration, and invoicing. The position is based on-site at MCA’s Lafayette office and requires attendance Monday through Friday during regular business hours. It has no direct reports. The physical environment is indoors. Duties involve frequently standing, walking, sitting, using hands to handle objects and controls, reaching, climbing stairs, talking, hearing, and using near vision for reading and computer work. The employee may need to lift equipment from the floor or overhead, bend, occasionally move equipment weighing up to 30 pounds, and frequently position themselves to maintain computers or other equipment. MCA provides wireless communication, data, and security solutions to customers nationwide. The company describes its values as Service First, Growth, Teamwork, and Safety, and identifies its culture as focused on service to customers, employees, partners, shareholders, and communities.

Requirements

At least 2 years of experience in customer operations or a related field, such as scheduling/dispatch, purchasing, shipping/receiving, inventory, or sales support.
Excellent knowledge and experience using Microsoft Office products, including Word, Excel, and Outlook.
Professional spoken and written communication skills across all levels of the organization.
Ability to succeed in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills, with attention to detail.
Ability to handle confidential and proprietary information appropriately and exercise discretion.
High level of integrity.
Ability to meet the physical requirements described, including occasionally moving equipment weighing up to 30 pounds.

Nice To Haves

Experience in an office setting.

Responsibilities

Serve as the first point of contact for visitors and customers and handle incoming phone calls and emails.
Log repairs in the ERP system, determine equipment warranty dates, and stage equipment for internal repair or shipment to a third-party repair depot.
Ensure repairs are completed and returned to customers in a timely manner; file applicable warranty claims, price tickets, and prepare them for billing review.
Receive and stage products; provide tracking and updates to sales and service teams and customers; and ship products to customers.
Collect, assess, and return equipment to vendors within the allotted timeframe.
Review, maintain, and update inventory levels based on sales history and customer needs; perform inventory counts; rotate stock from oldest to newest; and keep inventory assets secured and locked.
Add and remove equipment and assist with the renewal process.
Log and schedule calls and jobs for installers and technicians; import time; maintain expired events; update pricing; and prepare tickets for billing review.
Maintain and update customer contact information.
Pull and maintain WIP and other reports, including aging and open purchase orders.
Review sales and service tickets for accuracy and send invoices to customers by email or mail.
Perform other duties as assigned.