Customer Service Specialist

Central Insurance Company•Van Wert, OH

4d•$19 - $24•Hybrid

About The Position

Central Insurance is hiring a full-time Customer Service Specialist to support policyholders, agents, and internal customers with billing and policy questions. The role focuses on delivering helpful customer service, resolving problems, researching inquiries, and building trusted relationships. The position is hybrid and based in Van Wert, Ohio. The schedule rotates flexibly between 9:30 a.m. and 6:00 p.m. EST, Monday through Friday. The specialist handles a high volume of incoming calls and emails, processes premium payments and billing transactions, and works across supporting systems to address customer requests. The role also involves developing and applying a basic understanding of Personal Lines and Commercial Lines insurance and offering customers electronic service options. The hiring range is $19–$24 per hour. Starting pay depends on factors including relevant experience, education, skills, and certifications. Central describes its total rewards package as including health and wellness benefits, flexibility, work-life balance, paid leave, and long-term financial security.

Requirements

At least 1 year of customer service experience.
Work a flexible, rotating schedule between 9:30 a.m. and 6:00 p.m. EST, Monday through Friday.
Be legally authorized to work in the United States; the company will not provide work authorization sponsorship.

Nice To Haves

Knowledge of the Microsoft product suite.
Spanish bilingual ability.
Exceptionally strong customer-handling, conflict-resolution, and problem-solving skills, with a focus on customer experience quality.

Responsibilities

Service a high volume of incoming calls and emails from policyholders, agents, and internal customers.
Use initiative and judgment to research and respond to customer inquiries.
Proactively provide solutions and options to meet customer needs.
Apply knowledge of the billing system and other applicable systems.
Process electronic premium payments from customers.
Handle billing transactions, including billing revisions, reinstatements, and changes to payment plans, billing methods, and due dates.
Acquire, maintain, and apply a basic understanding of Personal Lines and Commercial Lines insurance.
Use supporting systems to fully service incoming requests.
Handle policy-related transactions and other customer service tasks.
Soft-sell electronic options to customers.