Customer Service Specialist - Richmond, VA

InHealth Systems and Services•Midlothian, VA

3d•$17 - $19•Onsite

About The Position

Neb Doctors is a pediatric-focused Durable Medical Equipment company operating in 10 states and serving patients, providers, and payers. Its primary focus is respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, and phototherapy equipment. The Customer Service Specialist processes orders, troubleshoots equipment issues, responds to patient and provider inquiries, and assists with insurance verification and payer-related requests. The position is based in the office and may also include local site-coordination duties.

Requirements

Must live near Richmond, Virginia.
Knowledge of medical insurance, government payers (Medicare and Medicaid), managed care plans, deductibles, co-pays, and contractual adjustments.
Fast and accurate data-entry skills.
Excellent written and verbal communication skills.
Intermediate experience with MS Word, Adobe, and Excel.
Ability to multitask.
Must work 100% in the office.

Nice To Haves

College degree preferred.
Knowledge of Durable Medical Equipment preferred.
At least 2 years of experience posting insurance charges and payments and working with medical accounts receivable preferred.

Responsibilities

Process orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management.
Troubleshoot equipment issues and arrange replacement equipment as needed.
Respond to patient inquiries about statements and balances.
Respond to requests and questions from providers, including medical offices, clinics, urgent cares, and hospitals.
Assist with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow-up with payers.
Assist with payer-related audit requests and patient record requests as directed.
Complete other projects and tasks as needed.
Act as the primary local contact for corporate headquarters.
Serve as the local liaison for vendors servicing the location, such as HVAC, shredding services, telephone providers, and landlords.
Act as the primary local contact for site inspections by Medicare, Medicaid, licensing, or accreditation entities, in conjunction with the responsible person at corporate headquarters.