Customer Service VA

Native Pest Management

5d • Remote

About The Position

Native Pest Management is seeking a polite, professional Customer Service Virtual Assistant to work with team members and provide excellent service to current and prospective customers. The role handles questions, complaints, and service-related problems, creating a positive experience through accurate and efficient responses. It may involve a high volume of inbound and outbound calls, as well as responding to texts, voicemails, and emails. The position is remote only.

This is a full-time role of 40 hours per week. The standard schedule is Monday through Friday, 8:00 AM–5:00 PM Eastern Time, with a one-hour unpaid lunch break. The role also requires availability for a rotating half-day Saturday shift, approximately once a month or more often as needed. Three U.S. holidays are fully observed; coverage on other holidays may be required on a rotational basis due to lead volume.

Applicants must provide a 2–3 minute video speaking in English as part of the application. The hiring process may include phone or video interviews and a typing test. Employment is contingent on successfully completing a background check.

Requirements

• Previous customer service experience is preferred.
• Strong high-speed Wi-Fi.
• Good microphone/headset and camera.
• Working knowledge of office software.
• Entry-level knowledge and proficiency with Google Suite, including Gmail, Google Sheets, and Google Docs.
• Ability to type at least 50 words per minute with 90% accuracy; a typing test will be conducted.
• Exceptional written, verbal, and interpersonal communication skills.
• Exceptional English proficiency, including precise pronunciation and effective conversational skills.
• Applicants must submit a 2–3 minute video recording or video link speaking in English; applications without a video link will not be considered.
• Willingness to participate in an interview.

Nice To Haves

• Call center experience is strongly preferred.
• Experience with customer relationship management (CRM) software is strongly preferred.
• Bilingual English/Spanish skills are preferred.

Responsibilities

• Handle a high volume of inbound calls from current and potential customers.
• Identify customer needs, resolve issues, and provide solutions.
• Identify issues and escalate them to supervisors as needed.
• Schedule and plan services and appointments.
• Respond in a timely manner to customer calls, texts, voicemails, and emails.
• Answer calls from potential new clients and schedule the sales team to conduct free inspections.
• Assist management, technicians, and salespeople with day-to-day requests.
• Collect service payments from customers and contact past-due accounts by phone, text, or email.
• Communicate regularly with field technicians to coordinate service schedules and times.

Benefits

• 10 days of paid time off (PTO) during the first year.
• Six U.S. holidays, with three fully observed and rotational coverage potentially required for other holidays.
• Paid training.
• Employee referral bonus.
• Aguinaldo bonus.
• Comprehensive and affordable employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed