Customer Service Representatives - Tysons, VA

Sutherland • Tysons, VA

7d • Hybrid

About The Position

Sutherland is seeking Customer Service/Emergency Services Representatives to support a public utility client and its customers. The role involves working with leading technologies and systems as part of a dedicated team. The client is supported 24/7, so employees must be available for various shifts and able to work at least one weekend day. The position is hybrid: employees work from home two days per week and onsite three days per week at 7901 Tysons Corner Center (Suite E9l), McLean, VA 22102.

The company supplies the equipment needed for the role. For remote work, employees need reliable internet with at least 5 Mbps upload and 30 Mbps download speeds, a hard-wired in-house network connection (wireless and satellite providers are not compatible), and a quiet, distraction-free, secure workspace.

Requirements

• Excellent verbal and written communication skills.
• Full-time availability and availability to work various shifts, including at least one weekend day.
• Problem-solving orientation and motivation to meet goals.
• Familiarity with Microsoft Office.
• Customer service experience and strong multitasking skills.
• High school diploma or equivalent.
• For work from home: internet speeds of at least 5 Mbps upload and 30 Mbps download, a hard-wired in-house internet connection, and a quiet, distraction-free, secure workspace.

Responsibilities

• Support a public utility client and its customers.
• Provide customer service and emergency services support.
• Solve customer problems and work toward goals.

Benefits

• Medical, dental, and vision benefits.
• Paid training and PTO.
• Advancement opportunities.
• Additional pay incentives and monthly rewards and recognition programs.
• Employee discounts.
• Employee Assistance Program (EAP) and health and wellness programs, including access to a personal trainer dedicated to Sutherland.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED