Customer Service Representatives - Tysons, VA

Sutherland • Tysons, VA

6d • Hybrid

About The Position

Sutherland is seeking Customer Service/Emergency Services Representatives to support a public utility client and its customers using the client's technologies and systems. The client is supported 24/7, so employees must be available for various shifts and able to work at least one weekend day.

The role follows a hybrid schedule: work from home two days per week and onsite three days per week at 7901 Tysons Corner Center, Suite E9l, McLean, VA 22102. Sutherland supplies equipment. To work from home, employees need qualifying wired internet connectivity and a quiet, distraction-free, secure workspace.

Requirements

• Excellent verbal and written communication skills.
• Full-time availability.
• Driven by solving problems and meeting goals.
• Familiarity with Microsoft Office.
• Customer service experience and strong multitasking skills.
• High school diploma or equivalent.
• For remote work, internet access with speeds of at least 5 Mbps upload and 30 Mbps download, plus an in-house network and a wired connection capable of supporting call quality and high-speed response rates; wireless and satellite internet providers are not compatible.
• A quiet, distraction-free, secure place to work from home.

Responsibilities

• Support a public utility client and its customers.
• Solve customer problems and work toward goals.
• Work varied shifts and at least one weekend day.

Benefits

• Medical, dental, and vision benefits.
• Paid training and paid time off.
• Advancement opportunities; 80% of frontline leaders have been promoted from within.
• Additional pay incentives, monthly rewards, and recognition programs.
• Employee discounts.
• EAP and health and wellness programs, including a personal trainer dedicated to Sutherland.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED