Service Manager 1 - Tysons, VA

M.C. Dean, Inc•Tysons, VA

10h

About The Position

The Service Manager oversees HVAC-related service projects, customer relationships, and assigned account performance. The role supports the planning, execution, budgeting, staffing, and delivery of service work, ensuring projects are completed safely and efficiently and align with customer expectations and company objectives. The position includes coordinating with customers on design considerations, product selection, and implementation strategies; supporting business development; monitoring financial performance; preparing professional written materials; and contributing to compliance initiatives and operational decisions. Work may include remote and office-based settings and managing a geographically distributed team of technicians. Occasional travel may be required for regulatory meetings, industry events, or on-site compliance audits. Applicants must be able to obtain and maintain a Top Secret clearance; selected applicants will be subject to a government security investigation and may need to meet eligibility requirements, including U.S. citizenship. The listed annual pay range is USD $104,240 to $130,300. Benefits include medical, dental, vision, life, and disability insurance; paid time off; tuition reimbursement; a 401(k) retirement plan; military reserve pay offset; and paid maternity leave.

Requirements

One of the following education and experience combinations: high school diploma/GED with 10 or more years of HVAC trade experience; associate degree with 8 or more years of experience; or bachelor's degree with 5 or more years of experience.
Demonstrated experience managing projects, budgets, schedules, field personnel, and customer-facing service operations.
Experience developing professional documents such as proposals, statements of work, staffing plans, past performance narratives, and management plans.
Strong computer skills, including word processing, spreadsheets, databases, and Microsoft Office Suite.
Excellent written and verbal communication skills, including communicating effectively and tactfully with a wide range of stakeholders in person, by phone, and in writing.
Strong organizational, multitasking, and time-management skills, including the ability to perform under pressure and manage competing priorities.
High level of accuracy and attention to detail, and ability to work independently to resolve practical problems.
Ability to obtain and maintain a Top Secret clearance; selected applicants will be subject to a government security investigation and may need to meet eligibility requirements, including U.S. citizenship.
Ability to meet the listed physical and communication abilities, including extended computer use and sitting, reaching, finger dexterity, listening, speaking, reading, applying general rules to specific problems, and identifying and understanding another person's speech.

Responsibilities

Manage service projects, customer relationships, and assigned accounts from planning through completion.
Develop project scopes, estimates, budgets, proposals, and schedules.
Plan, direct, and support field personnel to ensure work is completed safely, efficiently, and within budget.
Conduct jobsite walks to assess progress, identify issues, and maintain alignment with project requirements.
Prepare and maintain manpower forecasts based on project budgets, schedules, and customer needs.
Partner with customers on design considerations, product selection, and implementation strategies.
Support business development by identifying opportunities, strengthening customer relationships, and contributing to proposals.
Monitor project financial performance, including collections, budget adherence, and account status.
Prepare written materials, including responses to statements of work, staffing plans, past performance sections, and management plans.
Contribute to strategic compliance initiatives and day-to-day operational decisions that support innovation and service excellence.