Service Manager 2 - Tysons, VA

M.C. Dean, Inc•Tysons, VA

10h

About The Position

The Service Manager oversees HVAC-related service projects, customer relationships, and account performance. The role supports planning, execution, budgeting, staffing, and delivery, ensuring work is completed safely and efficiently and aligns with customer expectations and company objectives. The position may involve remote and office-based work and managing a geographically distributed team of technicians. Occasional travel may be required to meet with regulatory agencies, attend industry events, or conduct on-site compliance audits. The Service Manager also contributes to strategic compliance initiatives and day-to-day operational decisions that support innovation and service excellence. Applicants must be able to obtain and maintain a Top Secret clearance; selected applicants will undergo a government security investigation and may need to meet eligibility requirements, including U.S. citizenship, for access to classified information.

Requirements

High school diploma or GED and 12 or more years of HVAC trade experience; alternatively, an associate's degree and 10 or more years of experience; or a bachelor's degree and 7 or more years of experience.
Demonstrated experience managing projects, budgets, schedules, field personnel, and customer-facing service operations.
Experience developing professional documents such as proposals, statements of work, staffing plans, past performance narratives, and management plans.
Strong computer skills, including word processing, spreadsheets, databases, and Microsoft Office Suite.
Excellent written and verbal communication skills, including communicating effectively and tactfully with a wide range of stakeholders in person, by phone, and in writing.
Strong organizational, multitasking, and time-management skills, with the ability to perform under pressure and manage competing priorities.
High accuracy and attention to detail, and the ability to work independently to resolve practical problems.
Ability to obtain and maintain a Top Secret clearance; selected applicants will undergo a government security investigation and may need to meet eligibility requirements, including U.S. citizenship, for access to classified information.
Ability to work with computer screens for extended periods and sit for extended periods.
Ability to reach by extending hands or arms in any direction and use finger dexterity to manipulate objects, such as operating a keyboard.
Ability to listen to and understand spoken information, communicate verbally so others understand, read and understand written information, apply general rules to specific problems, and identify and understand another person's speech.

Responsibilities

Manage service projects, customer relationships, and assigned accounts from planning through completion.
Develop project scopes, estimates, budgets, proposals, and schedules.
Plan, direct, and support field personnel to ensure work is completed safely, efficiently, and within budget.
Conduct jobsite walks to assess progress, identify issues, and maintain alignment with project requirements.
Prepare and maintain manpower forecasts based on project budgets, schedules, and customer needs.
Partner with customers on design considerations, product selection, and implementation strategies.
Support business development by identifying opportunities, strengthening customer relationships, and contributing to proposals.
Monitor project financial performance, including collections, budget adherence, and account status.
Prepare professional written materials, including responses to statements of work, staffing plans, past performance sections, and management plans.
Contribute to strategic compliance initiatives and day-to-day operational decisions supporting innovation and service excellence.
Occasionally travel to meet with regulatory agencies, attend industry events, or conduct on-site compliance audits.