Customer Service Specialist - Rochester

West Shore Home Recruiting • Rochester, NY

1d • $20 - $24 • Onsite

About The Position

West Shore Home is hiring a Customer Service Specialist to support its Rochester branch. The role focuses on helping customers resolve post-installation service needs, coordinating appointments and follow-up, and delivering a high-quality customer experience. It is a fast-paced customer service position centered on communication, problem-solving, and relationship building. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., and the position is full-time. Compensation is $20–$24 per hour. Paid training is provided. Applicants are subject to pre-employment screening, including a background check and drug screen. Reasonable accommodations are available for qualified individuals with disabilities during the selection process.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfort managing multiple tasks in a fast-paced environment.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Benefits

• Paid training
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed