Customer Service Specialist- Omaha

Hands of Heartland•Omaha, NE

6d•$0 - $15•Onsite

About The Position

Hands of Heartland is seeking a compassionate and caring Customer Service Specialist for the Hand me Ups thrift store in Omaha, Nebraska. The role combines customer support, retail operations, and community engagement. The specialist helps shoppers find what they need, maintains an organized and welcoming store, and supports sustainable, affordable shopping.

Requirements

Must be at least 18 years old.
Must have a valid driver's license and auto insurance.
Must successfully pass all required background checks.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Comfort handling cash and operating a POS system.
Reliable, punctual, and team-oriented.
Good hearing and visual skills; ability to bend, stoop, sit, stand, reach, and lift up to 50 pounds.

Nice To Haves

Experience in customer service, retail, or hospitality is preferred.
High school diploma or equivalent is preferred.
Interest in sustainability, secondhand shopping, or community-focused retail is a plus.
Organization, time management, communication, and positive interpersonal skills.

Responsibilities

Greet customers, answer questions, help locate items, and offer product suggestions.
Operate the cash register and accurately process sales, returns, exchanges, and cash and card transactions.
Keep the sales floor clean, organized, and stocked, and merchandise items attractively.
Inspect, categorize, and process donated items for pricing and display.
Price merchandise according to store guidelines and ensure tags are clear and accurate.
Rotate inventory, move seasonal or overstock items, restock shelves, and organize the back room.
Support loss-prevention efforts by remaining attentive on the sales floor and following store policies.
Accept donations, provide receipts, and express appreciation to donors.
Collaborate with team members to meet daily goals and maintain smooth store operations.
Perform other duties as assigned.