Customer Service Representative - Remote, Jacksonville or Omaha

Stillwater Insurance Group•Remote, US,

About The Position

Stillwater Insurance Group is hiring a Customer Service Representative to serve as a key point of contact for policyholders, agents, and internal partners. The role handles service-related inquiries, processes policy updates, provides coverage information, and resolves customer concerns accurately and efficiently. The position may be performed remotely from home or in the Jacksonville or Omaha offices. After training, the stated schedule is 9:00 a.m. to 6:00 p.m. PST. Optional Saturday shifts are available for additional compensation. Success requires strong communication, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. The company describes its environment as supportive, collaborative, and focused on teamwork, professional development, integrity, and internal growth. Employment offers are contingent on successfully completing a background investigation and pre-employment drug screening.

Requirements

High school diploma or GED.
Active Personal Lines Property & Casualty Agent License (2-20 FL).
Ability to maintain licensure in required states based on business needs.
Strong verbal and written communication skills.
Proficiency in database systems, internet applications, and Microsoft Office.
Strong organizational skills and ability to manage multiple priorities.
High level of accuracy and attention to detail.
Ability to work independently and collaboratively.
For remote work, ability to maintain stable internet service and a quiet work environment.

Nice To Haves

Prior insurance agency or carrier experience in a customer service role.
Bilingual in Spanish and English.

Responsibilities

Respond to service requests across multiple communication channels while meeting established service level objectives.
Provide policy and coverage information, including account status, transaction history, and explanations of coverage.
Assist agents and policyholders with policy issuance, continuation, and updates.
Process policy changes accurately and efficiently.
Resolve customer complaints, concerns, and inquiries in a timely and professional manner.
Build trust-based relationships by listening to customer needs and educating them on appropriate products and services.
Collaborate with internal departments to ensure effective resolution of customer needs.
Perform administrative and basic clerical/accounting functions as required.
Adhere to company guidelines, procedures, and regulatory compliance standards.
Perform other duties as assigned.