Customer Service Representative - Remote

InteLogix • Huntington, TN

2d • Remote

About The Position

InteLogix is hiring a remote Customer Service Representative to support customers with electric and gas services. The role involves responding to incoming calls, explaining billing and payment details, and providing information about assistance programs. Representatives are expected to be empathetic, creative problem solvers who provide accurate solutions and work toward resolving issues on the first call.

The position also includes account management, documenting interactions in a call tracking system, and identifying additional services or upgrades that fit customers’ needs. Representatives must handle calls professionally, including difficult interactions, while meeting deadlines and performance goals. The position is full-time and non-seasonal. InteLogix provides paid training and a computer for use during the position.

Work-from-home requirements include reliable high-speed internet through a wired Ethernet connection, a dedicated quiet workspace, and a personal device for two-factor authentication. Internet service must provide at least 10 Mbps download and 5 Mbps upload speeds. Offers are contingent on drug and background checks; continued access to client systems may also depend on applicable screening and client security requirements.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Ability to empathize with customers.
• Ability to convey a positive, concerned, and professional image to customers.
• Ability to adapt and adjust quickly to change.
• Ability to research efficiently and effectively within specific time constraints.
• Ability to adhere to policies, procedures, work schedules, and punctuality requirements.
• Ability to type quickly and accurately, use a mouse effectively, and demonstrate a basic understanding of Windows-based operating systems.
• Ability to maintain a high level of confidentiality when handling customer information.
• Ability to provide quality customer service and remain professional when working with difficult customers.
• Reliable high-speed internet with a wired Ethernet connection; Wi-Fi is not acceptable.
• Internet speeds of at least 10 Mbps download and 5 Mbps upload.
• A dedicated workspace in a quiet, distraction-free environment.
• A personal device for two-factor authentication.
• Successful completion of applicable drug and background checks; client system access may also require satisfying client security and access requirements.

Nice To Haves

• At least 1 year of call center experience.

Responsibilities

• Respond to incoming customer calls regarding electric and gas services.
• Educate customers about billing details, including charges, payment options, and available assistance programs.
• Provide accurate information and solutions while ensuring a high level of customer satisfaction.
• Focus on resolving each customer’s issue on the first call.
• Identify opportunities to add services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle customer calls courteously and professionally, regardless of difficulty.
• Handle pressure while working to meet deadlines and performance goals.
• Perform additional duties as required by management.

Benefits

• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED