Customer Service Representative (Remote)
About The Position
ABC Legal Services is seeking a customer support professional to address and resolve customer questions and issues and provide a positive customer experience. The role corrects errors, follows up with process servers, advances orders, and provides customers with information and updates. It also works with other teams to ensure all necessary tasks are completed on orders. The position requires diplomacy, quick thinking, and the ability to remain calm while managing multiple priorities. This is a remote position, and applicants must be located in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia. Multiple Monday–Friday schedules are available, from 7:00 a.m. to 4:00 p.m. Pacific Time.
Requirements
- High school diploma or GED.
- 1–3 years of customer support or call center experience assisting customers over the phone.
- Ability to read, write, and speak English.
- Ability to transcribe information, review orders, investigate issues, and implement solutions.
- Ability to perform repetitive tasks accurately.
- Ability to maintain a high-quality work product in stressful situations.
- Ability to anticipate and prevent issues.
- Ability to implement new processes and changes and improve performance.
- Typing speed of at least 55 words per minute.
Nice To Haves
- Experience using Microsoft Outlook, Excel, and Word, a PDF editor, and phone systems.
- Document manipulation experience.
Responsibilities
- Respond to customer support tickets, answer questions, and resolve issues related to existing orders.
- Handle high-volume phone calls to assist customers with existing orders and explain how new customers can place orders online.
- Respond to emails and address questions and concerns from customers, internal departments regarding orders or payments, and process servers in the field.
- Document issues in Confluence.
- Review court dockets for case-filing information and occasionally retrieve filed papers.
- Perform other job-related duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- Seven paid company holidays
- Four floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability insurance
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
