Remote Customer Service Representative

Chenega Professional & Technical Services • , NM

4d • $20 - $23 • Remote

About The Position

Chenega Professional & Technical Services, LLC, a Chenega Professional Services company, is hiring a Call Center Customer Service Representative to support military populations with health care needs. In a fast-paced contact center, the representative responds to inbound calls, chats, emails, and other written correspondence about enrollment, claims, referrals, authorizations, and appointments, providing outstanding service to TRICARE beneficiaries and providers. The position is fully remote and requires access to high-speed internet and a private, secure workspace and workstation. The schedule may fall anywhere between 8 a.m. Central Time and 6 p.m. Hawaii Time. The company describes a robust employee benefits program, management engagement, quality leadership, teamwork, performance recognition, and promotion opportunities.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• Technology literacy and experience navigating multiple screens or web browsers at one time.
• Demonstrated ability to work independently in a remote work environment.
• Ability to cover a work schedule between 8 a.m. Central Time and 6 p.m. Hawaii Time.
• A private and secure workspace and workstation with high-speed internet access.

Nice To Haves

• Contact center experience.
• Chat messaging experience.
• TRICARE customer service experience.
• Military connectedness experience.

Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers by phone, chat, email, or other written correspondence.
• Take ownership of customer inquiries, use sound judgment and available tools to resolve issues on the initial contact, and communicate professionally.
• Meet department productivity and performance metrics, including regular and consistent attendance; follow the published schedule and prioritize work to answer incoming calls.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participate in continuous training and become proficient in resolving all customer inquiries.
• Perform other duties as assigned.

Benefits

• Robust employee benefits program.
• Management engagement and quality leadership.
• Team-oriented atmosphere.
• Recognition for performance.
• Promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED