Bilingual English/Spanish Customer Service Specialist/HR Admin Asst

Unitex • Lawrence, MA

11d • $21 - $23 • Onsite

About The Position

Unitex is seeking a full-time, bilingual English/Spanish Customer Service Specialist/HR Administrative Assistant for its Lawrence, Massachusetts plant. This is an in-office position scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., with flexibility to work additional hours when needed. Compensation is $21.00–$23.00 per hour, with actual compensation based on experience.

The role provides customer service to customers, vendors, and walk-in guests; responds to customer requests and complaints; supports internal departments; and performs administrative work including data entry, reporting, and invoicing. It also assists with human resources activities such as new-employee onboarding, employee events, and preparing payroll documents for corporate processing. The specialist assists the Office Manager and General Manager as needed.

Unitex describes itself as a family-run medical uniform and linen rental business with 1,900 employees. It provides services to the healthcare industry and states that it offers stable employment, training, development, and promotion opportunities.

Requirements

• Bilingual English/Spanish; Spanish is required.
• Recent college graduate or at least 1 year of customer service experience.
• Proficiency with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize, with attention to detail.
• Accurate data-entry technique.
• Excellent time-management skills.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Provide customer service by phone and email to customers, vendors, and walk-in guests.
• Engage with customers and resolve requests and complaints.
• Work with all internal departments.
• Respond to emails and voicemails in a timely manner.
• Ensure accurate and timely data entry.
• Prepare weekly reports for the corporate office.
• Prepare weekly invoices for customers.
• Assist with HR functions, including onboarding new employees, employee events, and preparing payroll documents for submission to Corporate for processing.
• Assist the Office Manager and General Manager as needed.

Benefits

• Health insurance.
• 401(k) with employer matching.
• Paid vacation.
• Sick days.
• Competitive compensation package.
• The company also describes medical benefits and PTO time as available across its roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed