Bilingual Customer Experience Specialist (English & Spanish)
About The Position
Too Good To Go is hiring a bilingual Customer Experience Specialist to help users of its food-surplus marketplace app. This part-time, fully remote role is available to candidates who reside in Texas and is based on core working days of Sunday through Tuesday. The specialist is the main point of contact for users, responding to inquiries through email and chat and helping resolve issues. The role involves scheduled morning or afternoon shifts and 10–20 hours per week, with flexibility to increase hours based on business needs. Too Good To Go works to reduce food waste by connecting businesses with surplus food to consumers, and also develops educational tools, business solutions, and legislative initiatives. The company reports a community of more than 120 million registered users and 180,000 active partners across 20 countries. The position offers paid vacation and sick time, remote work with scheduled shift options, equipment (a Mac) and training, and a monthly home-office stipend. The stated hourly rate is $16.
Requirements
- Some experience in a customer service-related role.
- Full written and verbal proficiency in Spanish and English.
- Ability to commit to 10–20 hours per week, with flexibility to increase hours based on business needs.
- Excellent and inspiring communication skills.
- Comfort working with targets and key performance indicators, and taking pride in performance.
- Team-oriented approach, with an ability to help others, build positive relationships, and resolve conflicts with users.
- Attention to detail and ability to stay focused while performing repetitive tasks.
- Must reside in Texas.
Nice To Haves
- Experience with CRMs such as Zendesk, Salesforce, HubSpot, or SAP.
Responsibilities
- Respond to user inquiries through email and chat, providing outstanding customer service.
- Handle priority situations with care and work with the wider Customer Experience team to resolve user issues.
- Represent Too Good To Go as a brand ambassador in communications with users.
- Communicate users’ needs and motivations to internal teams locally and globally.
- Use the knowledge base and Customer Experience communication channels to provide accurate responses.
Benefits
- Paid vacation time.
- Paid sick time.
- Fully remote work with scheduled morning or afternoon shift options.
- Company-supplied equipment (Mac) and training.
- Monthly home-office stipend.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
