Spanish

Imperial Cleaning•Village of Amityville, NY

10d•$28 - $30•Onsite

About The Position

Imperial Cleaning is hiring a full-time, onsite Bilingual Customer Service/Administrative Specialist in Amityville, New York. The role is the primary point of contact supporting residential services from beginning to end, providing operational and administrative support while delivering responsive, customer-focused service. The position works closely with the Residential Regional Manager on daily requests and issues and requires English and Spanish fluency. The work is in-office Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility when needed. The role also includes being on call for emergencies. Compensation is $28–$30 per hour. A two-year degree is required; a four-year degree is a plus. Applicants must be at least 18 years old.

Requirements

Fluency in English and Spanish is required.
Three to five years of professional office experience.
A two-year degree is required.
Strong customer service skills, attention to detail, and communication skills, including email and phone communication.
Ability to resolve challenges and emergencies promptly.
Ability to handle multiple projects at once.
Customer-focused, can-do approach to problem-solving.
Basic knowledge of computer and software applications, with intermediate ability in Microsoft 365, including Word, Excel, and Outlook.
Ability to learn and navigate various software programs; training will be provided for proprietary software.
Applicants must be 18 years of age or older.
Strong problem-solving, time-management, adaptability, and positive-attitude skills.

Nice To Haves

A four-year degree.

Responsibilities

Serve as the primary point of contact for residential services from beginning to end.
Provide operations support for all residential services.
Work with the Residential Regional Manager on daily requests and issues.
Schedule and reschedule customer appointments.
Monitor daily and weekly schedules to ensure crews are appropriately scheduled.
Close out daily work orders and employee timesheets.
Process client invoices daily.
Monitor crew time off and schedule floaters appropriately.
Coordinate estimates and provide pricing to clients.
Assist with resolving customer service and billing issues.
Maintain records of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
Refer unresolved customer grievances to the Residential Regional Manager for further investigation.
Identify and recommend improvements to processes, service methods, and procedures.
Complete other tasks as assigned by management.
Manage incoming calls, respond to inquiries, and resolve customer issues professionally and empathetically.
Assist with administrative tasks, including scheduling appointments, maintaining records, and coordinating services.
Be on call for emergencies.