Customer Service & Solutions Advisor

Afni, Inc.•Tucson, AZ

2d•Onsite

About The Position

Afni is hiring Customer Service & Solutions Advisors to support customers of a leading telecommunications provider. Customers may use automated or AI-assisted support before reaching an advisor, so the role focuses on conversations requiring problem-solving, empathy, judgment, and personalized solutions. The position is on-site at Afni’s Tucson facility and is full-time, with a 40-hour work week. Starting pay is $17.50 per hour, including a $17.00 base wage and a $0.50 on-site differential, with a monthly bonus. Paid training is provided. The advisor listens to customers, identifies their needs, and researches and resolves account, billing, service, device, and technical concerns. The role includes troubleshooting, navigating multiple systems and resources, recommending and selling relevant products or services, and finding solutions to retain customers. Advisors work toward established customer experience and performance goals. Afni offers medical, dental, and vision insurance, paid time off, and career growth and advancement opportunities. Applicants may apply online or visit the Tucson office at 7810 E Escalante on Tuesdays or Thursdays between 10 a.m. and 2 p.m. for an on-the-spot interview.

Requirements

At least six months of customer service experience.
Must be at least 18 years of age.
Must have a GED or high school diploma.
Must be legally permitted to work in the United States.
Communicate confidently and professionally; think critically and ask good questions.
Be comfortable recommending and selling products and services, and motivated by goals and results.
Remain professional during challenging conversations.
Be comfortable with technology and learning new systems, including AI-assisted tools.
Be dependable and open to coaching and feedback.

Nice To Haves

Previous call center experience is helpful but not required.
Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

Responsibilities

Listen to customers, ask questions, and uncover their needs.
Research and resolve account, billing, service, device, and technical concerns.
Troubleshoot issues requiring additional support.
Recommend and sell products, services, upgrades, or additional lines based on customer needs.
Handle frustrated or challenging customers professionally.
Help retain customers by finding solutions that address their concerns.
Navigate multiple systems and resources to resolve customer concerns.
Work toward established customer experience and performance goals.