Customer Service & Showroom Coordinator

California Closets•Novi, MI

2d•$19 - $21•Onsite

About The Position

As a Customer Liaison at California Closets Michigan, you will be the first point of contact for our clients, playing a key role in ensuring they have an exceptional experience with our brand. This dynamic position involves scheduling consultations, supporting our Design Consultants, and maintaining the showroom in top condition. If you love customer interaction, have a passion for design, and thrive in an administrative role, we’d love to hear from you!

Requirements

1-2 years of customer service experience
Strong communication skills, both written and verbal
Proficiency in Microsoft Office and CRM platforms
Exceptional organizational skills with a keen attention to detail
Ability to handle multiple tasks and prioritize effectively
Professional demeanor and reliability
Passion for design and eagerness to learn about our products and offerings
High Energy & Professionalism: You bring enthusiasm and a professional attitude to every interaction.
Customer-Focused: You genuinely care about helping customers and providing a superior experience.
Organized & Efficient: You excel at managing your time and tasks to keep things running smoothly.
Self-Starter: You can work independently, taking initiative to improve the showroom and support the team.
Tech-Savvy: Comfortable with Microsoft Office and learning new software tools.
Design Enthusiast: You have a passion for design and a keen interest in learning about our products.
Hospitality Mindset: You create a welcoming, customer-centric environment, ensuring each client feels valued.

Nice To Haves

Experience with social media and content management is a plus!

Responsibilities

Manage appointment scheduling for Design Consultants and follow up on leads in an efficient and detailed manner.
Answer incoming calls and emails promptly and professionally, addressing customer needs.
Keep the showroom pristine and organized, ensuring it’s always ready for customers.
Assist with general office duties, including maintaining office equipment, inventory of supplies and sales materials, and ensuring the space remains neat and functional.
Event coordination as directed by the Liaison Manager.
Greet customers warmly, offer showroom tours, and provide information about our products and design processes.
Deliver exceptional customer service, helping clients feel welcomed and valued.
Provide day-to-day administrative assistance, including managing scheduling calendars and resource coordination.
Assist with marketing tasks and data entry, as directed by the Liaison Manager.