Showroom Customer Service Representative

FERGUSON•Sarasota, FL

1d•$40,000 - $60,000•Onsite

About The Position

Ferguson is seeking a Showroom Customer Service Representative to provide customer service and support showroom sales. The role is based onsite in Sarasota, Florida, and is scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., with a rotating Saturday shift once a month. It is eligible for uncapped commission, with estimated total annual compensation of $40,000–$60,000 or more. The representative assists customers on the showroom floor, supports showroom and outside sales associates, and handles administrative work that helps ensure customer needs are met. This includes preparing timely quotations, processing orders accurately, updating customer contracts, coordinating deliveries with the warehouse, and answering sales calls seeking general information. Ferguson describes its benefits approach as supporting associates’ mental, physical, and financial well-being. The company’s offering includes health, dental, and vision coverage, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Requirements

0–3 years of prior customer service experience preferred.
Knowledge of plumbing fixtures, lighting, and appliances preferred.
Results-oriented, with the ability to meet goals, build relationships, and work in a team environment.
Excellent communication skills for phone and in-person sales.
Time-management and organizational skills.
Ambition to succeed and self-motivation.
General digital literacy.
Ability to multitask.
Passion for customer service.
Ability to learn quickly.

Nice To Haves

0–3 years of prior customer service experience.
Knowledge of plumbing fixtures, lighting, and appliances.

Responsibilities

Assist customers on the showroom floor.
Increase knowledge of the full product offering.
Support the efforts of Outside Sales Associates.
Work with Showroom Sales consultants on administrative functions that ensure customer needs are met.
Provide personalized customer service through timely quotations and accurate order processing.
Update customer contracts.
Coordinate deliveries with the warehouse.
Answer sales calls and provide general information.