Showroom Coordinator

Ferguson Enterprises • Clarksville, TN

6d

About The Position

Ferguson is seeking a Showroom Coordinator to support customers visiting its showroom and help create a positive customer experience. The role involves greeting guests, understanding the purpose of their visit, and supporting lasting customer relationships. The coordinator also handles phone calls, appointment communication and scheduling, customer sign-ins and job folders, bid follow-up, and customer literature and thank-you materials. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m.

Requirements

• High school diploma, GED, or equivalent education.
• Experience in sales and customer service.
• Strong interpersonal skills and the ability to prioritize workload, balance multiple demands, and meet timelines.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Attention to detail in task-oriented responsibilities.
• Analytical thinking and an eye for business.
• Strong communication and presentation skills.

Responsibilities

• Greet showroom guests, learn the reason for their visit, and develop lasting customer relationships.
• Answer and direct incoming phone calls with a positive demeanor.
• Communicate the appointment policy effectively.
• Manage customer sign-ins, the appointment book, and customer job folders.
• Maintain the bid follow-up system and prepare literature packages.
• Address thank-you cards to customers for full house selections.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED