Scheduling Coordinator - Showroom Sales Support

Pella•Columbia, MO

About The Position

The Scheduling Coordinator supports showroom sales and fulfillment by communicating with customers and subcontractors to help ensure a smooth transition from sold jobs to completed jobs. The role serves as a primary contact for subcontracted labor and works closely with Operations, Service, Sales, and other departments. It is also the first point of contact for Pella Showroom walk-in customers, providing excellent customer service, basic guidance on product and installation options, and support for new and existing sales relationships. The position is responsible for opening and closing the showroom, maintaining a neat and welcoming environment, greeting and qualifying walk-in customers, setting sales appointments, and keeping lead, traffic, and appointment information accurate in company software. It also supports showroom and consumer home show events, helps demonstrate Pella products, follows up on questions after a sale, coordinates resolution of shortages or damaged products, processes customer payments as needed, and stays current on products and operating procedures.

Responsibilities

Open and close the showroom daily, maintain an orderly and welcoming environment, and ensure the showroom is attended during normal business hours.
Answer and direct customer walk-ins by asking qualifying questions and setting expectations about retail replacement sales, Trade sales, fulfillment, and Customer Care processes.
Use the Showroom Questionnaire to gather information from walk-in customers and set appointments for Trade and Retail sales representatives.
Enter and maintain accurate information in company software about leads and opportunities, showroom traffic, and scheduled appointments.
Maintain working knowledge of integrated systems and processes, complete online self-development courses, monitor MyPella.com for product updates, and stay aware of Pella products.
Plan or assist with showroom and consumer home show events, collaborating with Marketing as needed.
Demonstrate products in the showroom or at consumer home shows using samples or catalogs and explain product features and benefits.
Coordinate and communicate with installation teams, Sales, Sales Support, Operations, Accounting, and Human Resources.
Serve as the designated point of contact after a sale and handle follow-up questions from internal and external customers.
Manage recovery of shortages and damaged products by ordering parts and/or scheduling service appointments.
Collect customer payments as needed and complete sales transactions, including handling deposits by check or credit card before installation.
Keep the work area neat and clean, follow company safety policies and procedures, and report safety or building maintenance concerns.
Support PW&D, Inc.'s customer satisfaction imperatives.
Collaborate with Operations and Delivery regarding products and samples ordered or taken from the showroom.
Order samples, office supplies, and cleaning supplies as needed.
Stay current on product, production, and operating procedures and understand each department's duties.