Customer Service - Self Storage Manager

Public Storage • Catonsville, MD

9d

About The Position

Public Storage is hiring Property Managers to work independently across multiple self-storage locations. The role combines customer service and sales with facility operations, and involves working both indoors and outdoors. Managers assess customers’ storage needs and recommend options, including packing and moving supplies. They inspect storage units to verify inventory and availability, handle cash drawer audits and bank deposits, and help customers stay current on payments through reminders and collection calls. The role also includes cleaning and daily maintenance of interior areas and exterior grounds.

The position offers flexible, full-time schedules between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. The advertised pay is $17.00 per hour. Employees working an average of 20 or more hours are eligible for full-time benefits. Travel between properties or for other work-related tasks is reimbursed for mileage. Performance-based bonuses are available.

Requirements

• Experience in a customer-service-centered sales environment; candidates may come from retail, restaurant, fast food, or other service-based companies.
• Valid driver’s license.
• Own and use a vehicle to travel between work locations and conduct other work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, and open large doors; the role may involve spending up to 50% of work time outdoors.

Responsibilities

• Work independently at multiple locations, both indoors and outdoors.
• Assess customers’ storage needs and make suggestions, including selling packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments; make reminder and collection calls when required.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and maintaining clean exterior grounds.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Sick time
• Flexible spending account
• Company-paid life insurance
• Company-paid accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for travel between properties or other work-related tasks
• Performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed