Customer Service - Self Storage Manager

Public Storage•Cleveland, OH

About The Position

Public Storage is hiring Property Managers to work independently across multiple self-storage locations, spending time both indoors and outdoors. The role includes helping customers determine their storage needs, recommending storage options, and selling packing and moving supplies. Managers inspect storage units, confirm inventory and availability, handle cash drawer audits and bank deposits, and help customers stay current on payments through reminder and collection calls. The position also involves cleaning and daily maintenance of facility interiors and exterior grounds.

Requirements

Experience in a customer-service-centered sales environment, such as retail, restaurant, fast food, or another service-based company.
Valid driver’s license.
Use of a personal vehicle to travel between work locations and for other work-related business.
Ability to transport, lift, or move items weighing up to 35 pounds.
Ability to walk around facilities, including climbing stairs and opening large doors.
Ability to spend up to 50% of work time outdoors.

Responsibilities

Assess customers’ storage needs and make recommendations.
Sell packing and moving supplies.
Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
Audit cash drawers and make bank deposits.
Make reminder and collection calls to help customers stay current with payments.
Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds and curb appeal clean and free of debris.
Travel between multiple work locations and perform other work-related business using a personal vehicle.