Seasonal Customer Service & Sales Floor Support - Ambassador Town Center Rack

Nordstrom•Lafayette, LA

2d•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for its Customer Service and Sales departments. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, help provide customers with a quick and easy experience, and keep the store clean and clutter-free. Employees may occasionally work in different areas of the store to maintain sales-floor and stockroom cleanliness and help customers find merchandise. Applicants can discuss which role interests them during the interview process. Sales and customer service work includes keeping the sales floor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging items and handling bulky merchandise; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research merchandise shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures. The role involves continuous movement for 6–8 hours per shift and frequent handling of merchandise. Sales and customer service team members regularly lift up to 10 pounds and occasionally up to 25 pounds. Stock and fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The posting states applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For stock and fulfillment work, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky or heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.
Communicate and collaborate with teammates to create a welcoming and inclusive atmosphere and provide a quick, easy customer experience.
Work in different areas of the store as needed to maintain cleanliness and assist customers.