Seasonal Customer Service & Sales Floor Support - Ambassador Town Center Rack

Nordstrom•Lafayette, LA

1d•Onsite

About The Position

Seasonal team members support customer service, sales floor operations, stock support, and fulfillment at Nordstrom Rack. They help create a welcoming, inclusive, quick, and easy customer experience while keeping the store clean, organized, and clutter-free. Team members may work in different areas of the store depending on business needs and may discuss their preferred role during the interview process. Sales and customer service work includes maintaining a well-stocked and organized sales floor, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, supporting fitting rooms, returning clothing to the floor, organizing stockrooms, ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining organized sales floors and stockrooms, and providing general store support such as event setup, markdowns, and moving fixtures. The position requires continuous movement and handling merchandise throughout the shift.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For stock support and fulfillment work: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain the sales floor by re-merchandising, straightening, sizing, and replenishing merchandise throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms using a point-of-sale system.
Bag items and handle bulky or sometimes heavy merchandise while providing friendly service.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.