Seasonal & Regular Customer Service, Sales Floor Support & Stock - The Gallery at Westbury Plaza Rack

Nordstrom•Garden City, NY

10d•$19 - $20

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas of the store to maintain sales floors and stockrooms and assist customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor sized, filled, straightened, and ready; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging merchandise and handling bulky items; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and accurately ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as setting up events, organizing backrooms, markdowns, and relocating fixtures. The role requires clear communication, initiative, accountability, organization, attention to detail, prioritization, and schedule flexibility based on business needs. Physical requirements include continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, and lifting merchandise. Most roles regularly lift up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment roles frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $18.80–$19.60, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, 401(k), PTO accruals, and holidays. Eligibility requirements may depend on location, job level, classification, and length of employment. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor sized, filled, straightened, and ready through re-merchandising throughout the day.
Assist customers with in-store, online, and mobile transactions and provide a friendly cashiering experience.
Operate point-of-sale systems and bag merchandise, including bulky or heavy items.
Greet and assist customers in fitting rooms and sort and return clothing to the sales floor.
Maintain clean, clutter-free sales floors and organized stockrooms.
Check in merchandise and ensure it is accurately ticketed.
Demonstrate expertise with technologies used in the store.
Adhere to operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and meet quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating fixtures.