Asset Protection - Agent - The Gallery at Westbury Plaza Rack
About The Position
The Asset Protection team helps keep customers, employees, and brands safe; partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. Asset Protection focuses on protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The Asset Protection Agent works to resolve theft, identify theft trends, implement shrink-reduction measures, and support internal and external investigations. The role also supports store safety and security, leads security audits and shrink-awareness activities, participates in emergency-response training, prepares incident reports, builds partnerships with store leaders and local law enforcement, and may testify in court when summoned.
Requirements
- A valid security license is required for this role in Washington DC, Denver, Colorado, New York City, New York, St. Louis, Missouri, and Oregon.
- Ability to make and be accountable for decisions and use good judgment in a fast-paced environment.
- Detailed, clear, and concise verbal and written communication skills.
- Good interpersonal and communication skills.
- Ability to maintain a high level of confidentiality.
- Calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
- Accountability, initiative, and a high level of ownership.
- Ability to work a flexible schedule based on business needs.
- Meet applicable state and local licensing requirements.
Nice To Haves
- Experience in investigative, asset protection, and security procedures.
Responsibilities
- Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
- Identify theft trends using technology, reporting, and surveillance tactics.
- Implement action plans and merchandise-protection standards to promote shrinkage reduction.
- Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
- Gather evidence for internal theft investigations in partnership with AP Leadership and Investigation teams.
- Use video systems to monitor theft activity and support investigations.
- Use RFID data to monitor merchandise movement and assist item-level investigations involving merchandise inaccuracies.
- Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to support the safety and security of customers, employees, and the store.
- Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
- Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
- Prepare and submit timely, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
- Testify in court when summoned for criminal or civil cases.
- Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.
Benefits
- Medical, vision, dental, retirement, and paid time away.
- Life insurance and disability coverage.
- Merchandise discount and EAP resources.
- Potential eligibility for performance-based incentives or bonuses.
- 401(k).
- PTO accruals and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
