Asset Protection - Agent - Marketplace at Braintree Rack

Nordstrom • Braintree, MA

6d

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and merchandise; and supports product and inventory accuracy. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, while helping reduce shrinkage and prevent, investigate, and resolve theft.

The position uses sound judgment, technology, reporting, surveillance, video systems, and RFID data to identify theft trends, conduct investigations, support merchandise accuracy, and protect high-shrinkage areas. It also supports store security and emergency response, builds awareness through audits and training, documents incidents, and partners with store leaders, other retailers, and law enforcement. The role may require testifying in court when summoned.

Requirements

• A valid security license is required in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
• Meet applicable state and local licensing requirements.
• Make and take accountability for decisions, using good judgment in a fast-paced environment.
• Have detailed, clear, and concise verbal and written communication skills.
• Have good interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
• Demonstrate accountability, initiative, and a high level of ownership.
• Work a flexible schedule based on business needs.

Nice To Haves

• Experience in investigative, asset protection, and security procedures.

Responsibilities

• Resolve theft and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
• Identify theft trends using technology, reporting, and surveillance tactics.
• Implement action plans and merchandise protection standards to promote a shrinkage-reduction culture.
• Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
• Gather evidence during internal theft investigations and partner with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and assist item-level investigations related to merchandise inaccuracies.
• Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
• Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
• Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
• Prepare and submit prompt, complete reports about high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Benefits

• Medical, vision, and dental insurance options.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed