Asset Protection - Agent - Marketplace at Braintree Rack

Nordstrom•Braintree, MA

7d•$27 - $28•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage; and prevents, investigates, and resolves theft. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and company assets, and supporting product accuracy through store partnership, inventory accuracy, and shrinkage reduction. The agent works with store leaders, AP leadership and investigation teams, neighboring retailers, and local law enforcement. The position requires sound judgment, discretion, calm communication in safety situations, and flexibility to work a schedule based on business needs. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon. Candidates must also meet applicable state and local licensing requirements. Investigative, asset protection, and security-procedure experience is preferred.

Requirements

Ability to make decisions and be accountable for them, using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft by using good judgment and conducting quality apprehensions in high-shrinkage areas while adhering to policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations in partnership with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.