Asset Protection - Agent - The Gallery at Westbury Plaza Rack

Nordstrom•Garden City, NY

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and profits; and supports merchandise availability by reducing shrinkage and improving inventory accuracy. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and works with store leaders and other partners to prevent, investigate, and resolve theft. The position involves responding to theft and security incidents, using reporting, surveillance, video systems, and RFID data to identify activity and support investigations. The agent also contributes to shrinkage-reduction plans and merchandise-protection standards, supports store safety and security through audits and training, and prepares reports on significant incidents and investigations. The agent may testify in court when summoned and builds partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have clear, detailed, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas, following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to assess merchandise movement and support item-level investigations involving merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency-response training, including First Aid.
Prepare and submit timely, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.