Part Time Customer Service Sales Associate

Hertz•Sacramento, CA

About The Position

The Dollar/Thrifty Part Time Customer Service Sales Associate consults with customers about their car rentals, maximizes revenue by offering products and services and addressing customer objections, and provides customer service and sales support. The role involves managing rental and occasional return processes in accordance with company policies, preparing accurate rental documents, answering customer calls, resolving service issues, and helping customers understand rental terms, rates, and charges. Associates also provide directions and local information, support an efficient customer queue, and contribute to a collaborative team environment. Compensation is an hourly rate of $18.50 plus commission, with stated on-target earning potential starting at 2%. The posting also describes eligibility for bonus plans of up to 12%, overtime pay, holiday pay, sick pay, paid time off, vacation, observed holidays, and profit sharing. Benefits include medical, dental, and vision plan options; life insurance; retirement programs including 401(k) matching; paid parental leave and adoption assistance; an employee assistance program; educational reimbursement and discounts; voluntary insurance programs; and other perks and discounts.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems.
Ability to multitask across computer systems while assisting customers in person and/or by phone.
Proficiency in English and clear written and oral communication in English.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Demonstrated ability to work well within a team.
Full customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Manage rental and occasional return processes in compliance with company policies and procedures.
Welcome customers and represent the company professionally in appearance, language, and behavior.
Help ensure customers receive a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and support the company’s customer service standards.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely.
Qualify customers according to rental requirements.
Provide directions, maps, local-area information, and relevant service information.
Explain rental terms, rates, and service charges to customers.
Verify the return date and time on rental agreements and review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer phone calls in a friendly, helpful, and timely manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to reduce wait times and promote efficient service.

Benefits

Hourly rate of $18.50 plus commission.
On-target earning potential starting at 2%.
Eligibility for bonus plans of up to 12%.
Overtime pay, subject to applicable laws and prior approval under company policy.
Holiday pay: 1.5 times the regular rate for hours worked on a designated holiday, plus 8 hours of holiday pay.
Sick pay up to 48 hours.
Paid time off, vacation, and paid observed holidays, with accruals starting at 0.83 days per month, 4 floating holidays, and 9 paid observed holidays.
Eligibility for profit sharing.
Medical, dental, and vision plan options.
Company-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
Perks and discounts, including theme park tickets and gym discounts.