Customer Service Associate - Part-Time

Bass Pro Shops • Las Vegas, NV

11d

About The Position

The Customer Service Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The role supports a pleasant and productive shopping experience by assisting customers with buying decisions, identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor logs and badges, processes merchandise returns and related paperwork, sorts returns, sells applicable Hunting and Fishing Licenses, and administers incentive and reward programs. The role also includes maintaining product and advertised-sale knowledge, keeping the work area clean and stocked, and following company policies and procedures. Other duties may be assigned. Work is performed under general supervision using established procedures, with occasional independent judgment and recommendations about work practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift.
• Ability to communicate with others to exchange information and perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to occasionally work in low or high temperatures and noisy environments.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds and occasionally lifting or moving objects weighing up to 100 pounds or more with team-lift assistance as needed.

Responsibilities

• Greet customers promptly and in a friendly, outgoing manner.
• Handle merchandise carefully and provide customers with information and directions.
• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to customer service and help ensure a pleasant and productive shopping experience.
• Process customer merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED