Part Time Customer Service Associate

Hertz•Tucson, AZ

10h

About The Position

As a part-time Dollar/Thrifty Customer Service Associate, you will interact with customers to provide courteous, helpful, and quality service to Hertz customers. The role includes working in different customer service functions: assisting customers as they return vehicles, greeting customers, answering vehicle inquiries, providing directions, processing rentals at the counter, and helping customers exit the rental car center smoothly. The position involves managing rental and occasional return processes in accordance with company policies, preparing accurate rental and return documentation, explaining rates and charges, qualifying customers under rental requirements, and offering optional products based on customer needs. Associates also answer phones, resolve customer service issues, coordinate queues to reduce wait times, and help ensure every customer receives a clean and safe vehicle. The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchise locations worldwide. Hertz describes its culture as diverse and inclusive and states that it takes affirmative steps to promote employment and advancement opportunities.

Requirements

Passion for customer service and attention to detail.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems while assisting customers in person or by phone.
Proficiency in English, including clear written and spoken communication.
Good written and oral communication skills; candidates fluent in other languages are encouraged to apply.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Demonstrated ability to work well within a team.
Customer-facing experience and a strong customer focus.
Availability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Provide customer service while managing rental and occasional return processes in compliance with company policies and procedures.
Welcome customers and represent Hertz professionally through appearance, language, and behavior.
Help ensure each customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and build customer loyalty.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely.
Qualify customers according to company rental requirements.
Provide directions, maps, local-area information, and relevant service information.
Explain rental terms, rates, and service charges to customers.
Ensure the rental agreement has the correct return date and time, and review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Coordinate customers in queues to reduce wait times and promote efficient service.