Part Time Customer Service Associate

Hertz•Salt Lake City, UT

About The Position

The Part Time Customer Service Associate provides helpful, courteous, and quality service to Hertz customers. The role flexes across customer-service duties, including greeting customers, answering questions about vehicles and directions, processing rentals at the counter, assisting with vehicle returns, and helping customers exit the rental car center smoothly. Associates manage rental and occasional return processes in accordance with company policies and procedures, resolve customer issues, explain rental terms and charges, and offer optional products suited to customer needs. The position requires working flexible shifts, including weekends and holidays, overtime as required, and outdoors in all weather conditions.

Requirements

Passion for customer service and attention to detail.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while assisting customers in person or by phone.
Proficiency in English and clear written and oral communication.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions and stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Provide world-class customer service while managing rental and occasional return processes in compliance with Hertz policies and procedures.
Welcome customers warmly and represent Hertz professionally through appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and build customer and brand loyalty.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely, including rental agreement folders.
Qualify customers according to rental requirements and explain rental parameters, rates, and service charges.
Provide directions, maps, local-area information, and relevant service information.
Verify rental return dates and times and review charges when vehicles are returned.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Coordinate customers in queues to reduce wait times and promote efficient service.

Benefits

Hourly rate of $16.50 plus commission, with on-target earnings potential starting at 2%.
Eligible for bonus plans up to 12%.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.