Part Time Customer Service Associate

Hertz•Phoenix, AZ

12d

About The Position

As a part-time Dollar/Thrifty Customer Service Associate, you will interact with customers to provide helpful, courteous, high-quality service to Hertz customers. The position flexes across customer-service duties, including assisting customers as they return vehicles, greeting customers, answering vehicle inquiries, providing directions, processing rentals at the counter, and helping customers exit the rental car center smoothly. The role involves managing rental and occasional return processes in compliance with company policies and procedures; preparing and reviewing rental documentation and charges; offering optional products; resolving customer issues; and coordinating customers in the queue to reduce wait times. Associates represent Hertz professionally, help maintain clean and safe vehicles, and contribute to teamwork, customer satisfaction, and brand loyalty. The position pays $17.00 per hour plus commission. Median incentive is approximately $203 per month and varies with performance. The role offers on-target earning potential starting at 2%, including monthly bonus plans, with eligibility for bonus plans up to 12%. The posting also mentions an Employee Assistance Program for employees and their families, as well as perks and discounts such as theme park tickets and gym discounts. The job requires flexible shifts, including weekends and holidays, overtime as required, outdoor work in all weather conditions, and standing for long periods.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while multitasking with customers in person or by phone.
Proficiency in English and clear, proficient English communication.
Good written and oral communication skills.
Ability to work in a fast-paced environment with a variety of tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Provide customer service by managing rental and occasional return processes in accordance with Hertz policies and procedures.
Welcome customers and represent Hertz through professional appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, and support the company’s customer-service goals.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirements.
Provide directions, maps, local-area information, and appropriate service information.
Review rental parameters, rates, and service charges with customers.
Ensure rental agreements show the correct return date and time, and review charges when vehicles are returned.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to minimize wait times and promote efficient service.
Build brand loyalty and aim to surprise and delight customers.