Part Time Customer Service Associate
About The Position
The Part Time Customer Service Associate consults with customers about their car rentals, actively offers products and services to maximize revenue, and overcomes customer objections. The role provides customer service and sales support while helping ensure customers receive a world-class rental experience. The associate manages rental and occasional return processes in compliance with company policies and procedures. Responsibilities include welcoming customers, presenting a professional appearance and demeanor, helping provide clean and safe vehicles, taking ownership of service issues, and contributing to teamwork and brand loyalty. The associate uses approved sales and service techniques to identify customer needs and offer appropriate optional products. The role also involves preparing accurate rental and return documents, qualifying customers under rental requirements, explaining rental parameters, rates and service charges, confirming return dates and times, reviewing charges at vehicle return, and preparing rental agreement folders. Associates answer phones, resolve customer service issues, provide local information, and coordinate customers in queues to reduce wait times. The position requires flexible shifts, including weekends and holidays, overtime as required, outdoor work in all weather conditions, and standing for long periods. Compensation is $19.00 per hour plus commission, with on-target earnings starting at 2% and eligibility for bonus plans up to 12%.
Requirements
- Passion for customer service and attention to detail, with a willingness to go the extra mile.
- Self-motivation to achieve and exceed targeted goals.
- Strong computer proficiency, including typing and navigating multiple computer systems while multitasking with customers in person or by phone.
- Proficiency in English and clear written and oral communication in English.
- Ability to work in a fast-paced environment with varied tasks.
- Excellent organizational and time management skills.
- Professionalism and interpersonal skills.
- Proven ability to work well within a team.
- Customer focus and proven experience in a customer-facing environment.
- Ability to work flexible shifts, including weekends and holidays, and overtime as required.
- Ability to work outdoors in all weather conditions.
- Ability to stand for long periods of time.
Nice To Haves
- Fluency in languages in addition to English is encouraged.
Responsibilities
- Provide customer service while managing rental and occasional return processes in compliance with company policies and procedures.
- Welcome customers and represent the company professionally through appearance, language, and behavior.
- Help ensure every customer receives a clean and safe vehicle.
- Take ownership of customer service experiences and promptly resolve issues.
- Contribute to teamwork, collaboration, and brand loyalty.
- Use approved sales and service techniques to determine customer needs and offer optional products and services.
- Prepare rental and return documents accurately and completely, including rental agreement folders.
- Qualify customers according to rental requirement guidelines.
- Provide directions, maps, local area information, and appropriate service information.
- Explain rental parameters, rates, and service charges to customers.
- Ensure rental agreement return dates and times are accurate and review charges when vehicles are returned.
- Answer phones in a friendly, helpful, and prompt manner.
- Resolve customer service issues effectively.
- Coordinate customers in queues to minimize wait times and promote efficient service.
Benefits
- Eligible for bonus plans up to 12%.
- Employee Assistance Program for employees and family.
- Perks and discounts, including theme park tickets and gym discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
