Part Time Customer Service Associate

Hertz • Salt Lake, UT

23h

About The Position

As a Part Time Customer Service Associate, you will provide helpful, courteous, and quality assistance to Hertz customers. The role flexes across customer service activities, including assisting customers as they return vehicles, greeting customers and answering vehicle inquiries, providing directions, processing rentals at the counter, and helping customers exit the rental car center. You will manage rental and occasional return processes in accordance with Hertz policies and procedures, use approved sales and service techniques, and work to deliver a seamless customer experience. The position pays $16.50 per hour plus commission, with on-target earnings starting at 2% and eligibility for monthly bonus plans of up to 12%.

Requirements

• Passion for customer service and attention to detail; willingness to go the extra mile.
• Self-motivation to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems while assisting customers in person or by phone.
• Proficiency in English, with clear and proficient written and oral communication.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Professionalism and interpersonal skills.
• Demonstrated ability to work well within a team.
• A strong customer focus and proven experience in a customer-facing environment.
• Availability for flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions and stand for long periods.

Nice To Haves

• Fluency in languages other than English.

Responsibilities

• Provide world-class customer service while managing rental and occasional return processes in compliance with Hertz policies and procedures.
• Welcome customers warmly and represent Hertz professionally through appearance, language, and behavior.
• Help provide a clean and safe vehicle to every customer.
• Take ownership of customer service issues and resolve them promptly.
• Contribute to teamwork and collaboration, and support the team’s success.
• Use approved sales and service techniques to identify customer needs and offer optional products.
• Prepare rental and return documents accurately and completely, including rental agreement folders.
• Qualify customers according to company rental requirements.
• Provide directions, maps, local area information, and relevant service information.
• Review rental parameters, rates, and service charges with customers; ensure rental return dates and times are accurate.
• Review charges when vehicles are returned.
• Answer customer phone calls in a friendly, helpful, and prompt manner.
• Coordinate customers in the queue to minimize wait times and support efficient service.
• Work flexible shifts, including weekends and holidays, and overtime as required.
• Work outdoors in all weather conditions and stand for long periods.

Benefits

• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.
• Commission and eligibility for monthly bonus plans up to 12%.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed