Part Time Customer Service Sales Associate

Hertz•Sacramento, CA

About The Position

The Dollar/Thrifty Part Time Customer Service Sales Associate consults with customers about their car rentals, maximizes revenue by offering products and services and addressing customer objections, and provides customer service and sales support. The role manages rental and occasional return processes in accordance with company policies, prepares accurate rental documentation, assists customers in person and by phone, and helps coordinate the customer queue. It requires flexible shifts, including weekends and holidays, overtime as required, outdoor work in all weather conditions, and standing for long periods. Compensation is $18.50 per hour plus commission, with on-target earnings potential starting at 2%. The role is eligible for bonus plans up to 12%, overtime pay, holiday pay, and profit sharing. Paid leave offerings include sick pay of up to 48 hours, accrued vacation/PTO, four floating holidays, and nine paid observed holidays. The posting also lists medical, dental, and vision options; life insurance; retirement programs with 401(k) matching; paid parental leave and adoption assistance; an employee assistance program; educational reimbursement and discounts; voluntary insurance programs; and other perks and discounts.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while multitasking and engaging with customers in person or by phone.
Proficiency in English and clear, proficient written and oral communication.
Ability to work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Manage the rental and occasional return process in compliance with company policies and procedures.
Provide world-class customer service and sales support, welcoming customers and representing the brand professionally.
Focus on providing each customer with a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and help build brand loyalty.
Use approved sales and service techniques to determine customer needs and offer optional products and services.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers using company rental requirement guidelines.
Provide directions, maps, local area information, and relevant service information.
Review rental parameters, rates, and service charges with customers and ensure rental agreement return dates and times are accurate.
Review charges when vehicles are returned.
Answer phones in a friendly, helpful, and prompt manner and resolve customer service issues.
Coordinate customers in the queue to minimize wait times and support efficient service.

Benefits

Hourly pay of $18.50 plus commission, with on-target earnings potential starting at 2%.
Eligible bonus plans up to 12%.
Overtime pay, subject to applicable laws and prior approval under company policy.
Holiday pay of 1.5 times the regular rate for hours worked on designated holidays, plus 8 hours of holiday pay.
Sick pay of up to 48 hours.
Paid time off, vacation, four floating holidays, and nine paid observed holidays; accruals start at 0.83 days per month.
Profit sharing eligibility.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance coverage equal to one times base annual pay.
Retirement programs, including 401(k) employer matching: dollar-for-dollar match on the first 3% contributed and 50 cents per dollar on the next 2%.
Paid parental leave and adoption assistance.
Employee assistance program for employees and their families.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.