Customer Service Representative - FT - Centralia

HOMEBANK•Centralia, MO

6d•Onsite

About The Position

The Customer Service Representative performs Level 1 banking and customer service tasks after successfully learning the required procedures. The role handles cash and customer transactions, maintains accurate records, uses banking systems and equipment, demonstrates digital banking solutions, and completes required security and training activities. The position is full-time, entry-level, and based at the Centralia, Missouri branch, with a day shift and negligible travel.

Requirements

High school degree or related experience.
Strong written and verbal communication, customer service, and interpersonal skills.
Strong computer skills.
Proficiency with PC-based teller software or willingness to learn.
Ability to operate email.
Ability to meet the physical demands of the role, including lifting or moving up to 25 pounds.

Responsibilities

Receive and verify cash from customers and follow cash-handling procedures.
Reconcile the cash drawer daily, including scanning all images.
Process loan payments, deposits, withdrawals, check cashing, and monetary instrument transactions.
Receive and verify checks, examine endorsements, and complete hold requests as needed.
Navigate the NuPoint Core System and the S drive as required for job duties.
Process savings bonds for redemption accurately.
Process cash advances.
Complete check order forms accurately.
Demonstrate digital solutions to customers or potential customers.
Operate banking equipment such as cash recyclers and coin counters when available at the branch.
Use internet banking and the mobile app at a basic level.
Complete annual robbery and security training.
Read and attest to the Employee Handbook and Business Continuity Plan.
Complete mandatory online training courses.
Maintain regular, predictable attendance.