Customer Service Representative - FT
About The Position
Country Visions Cooperative is hiring a full-time, first-shift Customer Service Representative at its Chilton Agronomy location in Chilton, Wisconsin. The position is performed in person, with some Saturday work as needed during the busy season. The role supports customers and the agronomy team through customer service, billing, accounts payable, inventory assistance, and administrative tasks. Additional duties include helping manage seed inventory and ordering, supporting training and sales meetings, and assisting with farm plans and nutrient management plans. The cooperative is agriculture-based and focuses on service and long-term relationships; its agronomy division provides farmers with products, services, and knowledge to help grow crops.
Requirements
- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Customer-service-driven mindset and willingness to learn.
- Working knowledge of Microsoft programs, specifically Excel and Word.
- Willingness to continue agronomy education through in-house and off-site training.
Nice To Haves
- Agriculture background preferred, but not required.
- Accounts receivable and accounts payable background preferred, but not required.
Responsibilities
- Perform accounts payable activities.
- Handle customer billing in coordination with other team members.
- Provide excellent in-person and telephone customer service.
- Answer calls and coordinate them according to customers’ needs.
- Assist with chemical, fertilizer, and seed inventory procedures.
- Use Microsoft Excel spreadsheets for tasks and projects.
- Assist customers and team members by reading and understanding farm plans and mapping.
- Adapt to the needs of the business, customers, and the day.
- Communicate effectively with team members on a daily basis.
- Use company computer programs to complete daily tasks.
- Assist with ordering and managing seed inventory for multiple locations.
- Learn multiple seed-ordering programs.
- Attend seed meetings and training to stay current on new and upcoming items.
- Coordinate and run the yearly intern training program with Agronomy Marketing personnel.
- Assist with marketing events and related items as opportunities arise.
- Occasionally check fields for growers or agronomists.
- Attend monthly sales meetings to assist onsite with walk-ins and agronomic questions.
- Help agronomists calculate farm plans and write nutrient management plans (NMPs).
- Perform other duties as assigned by the manager.
Benefits
- Competitive pay, depending on experience and qualifications.
- Paid time off.
- Annual profit sharing.
- Paid holidays and additional annual floating holidays.
- 401(k) with a company match described as well above the market average.
- Medical insurance with 70% of premiums covered by the cooperative.
- Optional Health Savings Account with a large company match.
- Dental and vision insurance.
- Flexible Spending Account.
- Company-paid life insurance, short-term disability, and long-term disability.
- Employee Assistance Program.
- Health and Wellness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
