Customer Service Representative - FT

Avis Budget Group • Newark, NJ

1d • Onsite

About The Position

Avis Budget Group is hiring a full-time Customer Service Representative for an airport location. This outdoor, hands-on, multi-function role assists customers throughout the vehicle rental and return process. Depending on the location, duties may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in returned vehicles. The representative provides professional, friendly service to help make each customer's experience smooth, efficient, and positive. The role requires regular on-site presence and cannot be performed remotely.

Requirements

• Valid driver's license.
• Basic computer skills, including typing and data entry.
• Effective verbal communication and customer service skills.
• Customer-first mindset and genuine desire to help people create positive experiences.
• Professionalism, patience, and clear communication.
• Willingness to work outdoors and stay active.
• Flexibility to work all shifts.
• Ability to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles.
• Must be at least 18 years of age and legally authorized to work in the United States.

Nice To Haves

• Six months of retail or customer service experience in a fast-paced environment.

Responsibilities

• Assist customers throughout the rental and return process on airport lots.
• Check vehicles and enter information into a handheld device.
• Process rentals for loyalty customers, depending on the location.
• Assist customers at exit gates, depending on the location.
• Check in vehicles at return, depending on the location.
• Provide professional and friendly customer service.
• Type, sit, stand, walk, and move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles.

Benefits

• Bi-weekly hourly wage (weekly in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 tax-free for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed