FT Customer Service Representative

Planet Fitness • Mechanicsburg, PA

3d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, is hiring a full-time Customer Service Representative at its Mechanicsburg, Pennsylvania club. The role provides a superior level of service to members, prospective members, and guests while helping create an exceptional Judgement Free fitness experience. The position is scheduled Monday through Friday, 12:00 p.m. to 8:00 p.m., with a starting wage of $12 per hour. Hourly pay increases at 180 days, at one year, and every six months thereafter, based on the employee’s anniversary date. Select shifts may include shift-differential pay.

The representative greets and assists members, supports new-member sign-ups and tours, answers questions, processes purchases, promotes fitness instruction classes, and helps maintain a clean, sanitized, and safe club. The posting describes opportunities for growth, noting that over 90% of the management team started as entry-level team members.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Must be able to lift up to 75 pounds.
• Frequent lifting, carrying, pushing, and pulling.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests to ensure an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities.
• Hourly increases at 180 days, one year, and every six months after the first year.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED