Customer Service Representative - FT

Avis Budget Group • Austin, TX

2d • Onsite

About The Position

Avis Budget Group is hiring a Customer Service Representative for an outdoor, hands-on role at an airport location in Austin, Texas. The position assists customers throughout rental and return processes on airport lots. Depending on the location, duties may include checking vehicles, entering information on a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in returned vehicles. The representative provides professional and friendly service to support a smooth and positive customer experience. The role requires regular on-site presence and cannot be performed remotely.

Requirements

• Valid driver’s license.
• Basic computer skills, including typing and data entry.
• Effective verbal communication and customer service skills.
• A customer-first mindset and genuine desire to help people create positive experiences.
• Professionalism, patience, and clear communication.
• Willingness to work outdoors and stay active.
• Flexibility to work all shifts.
• Ability to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles.
• Must be at least 18 years old and legally authorized to work in the United States.
• Regular on-site presence is required; the position cannot be performed remotely.

Nice To Haves

• Six months of retail or customer service experience in a fast-paced environment.

Responsibilities

• Assist customers throughout rental and return processes on airport lots.
• Check vehicles.
• Enter information into a handheld device.
• Process rentals for loyalty customers.
• Assist customers at exit gates.
• Check in vehicles at return.
• Provide professional, friendly customer service.

Benefits

• Bi-weekly hourly wage (weekly in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits (401(k)).
• Employee discounts, including discounted car rentals and discounted prices on the purchase of Avis/Budget cars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed