Customer Service Representative - FT

Avis Budget Group • Kansas City, MO

2d • Onsite

About The Position

Avis Budget Group is hiring a full-time Customer Service Representative for an airport location in Kansas City, Missouri. This is an outdoor, hands-on, multi-function role assisting customers throughout the rental and return process on airport lots. Duties may vary by location and include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. The representative provides professional, friendly service to help ensure a smooth, efficient, and positive customer experience. The role requires regular on-site presence and cannot be performed remotely. Compensation is $16.00 per hour, with a monthly commission opportunity; a shift premium may apply.

Requirements

• Valid driver’s license.
• Basic computer skills, including typing and data entry.
• Effective verbal communication and customer service skills.
• A customer-first mindset and genuine desire to help people create positive experiences.
• Professionalism, patience, and clear communication.
• Willingness to work outdoors and stay active.
• Flexibility to work all shifts.
• Ability to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles.
• Must be at least 18 years of age and legally authorized to work in the United States.
• Regular on-site presence is required; the job cannot be performed remotely.

Nice To Haves

• Six months of retail or customer service experience in a fast-paced environment.

Responsibilities

• Assist customers throughout the rental and return process on airport lots.
• Check vehicles and enter information into a handheld device.
• Process rentals for loyalty customers.
• Assist customers at exit gates.
• Check in vehicles at return.
• Provide professional, friendly customer service to support a smooth and positive customer experience.
• Drive a variety of vehicles and move throughout the rental lot.

Benefits

• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity for up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.
• On-the-job training.
• Bi-weekly hourly wage (weekly in New York and Puerto Rico).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed