Customer Service Representative - FT - Centralia

Homebank•Centralia, MO

4d•Onsite

About The Position

The Customer Service Representative performs Level 1 banking and customer service tasks. Duties include handling cash and checks, processing customer transactions, navigating banking systems, supporting customers with digital banking solutions, and completing required security and training activities. The role requires predictable attendance and is performed in a standard business-office environment.

Requirements

High school degree or related experience.
Strong written and verbal communication, customer service, and interpersonal skills.
Strong computer skills.
Proficiency with PC-based teller software or willingness to learn.
Ability to operate email.
Ability to meet the physical demands of the role, including lifting or moving up to 25 pounds.
Regular, predictable attendance.

Responsibilities

Receive and verify customer cash and follow cash-handling procedures.
Reconcile the cash drawer daily, including scanning all images.
Process loan payments, deposits, withdrawals, check cashing, and monetary instruments.
Receive and verify checks, examine endorsements, and complete hold requests as needed.
Navigate the NuPoint Core System and the S drive according to job duties.
Process savings bond redemptions and cash advances accurately.
Complete check order forms accurately.
Demonstrate digital solutions to customers and prospective customers.
Operate banking equipment such as cash recyclers and coin counters when available in the branch.
Use internet banking and the mobile app at a basic level.
Participate annually in robbery and security training.
Read and attest to the Employee Handbook and Business Continuity Plan.
Complete mandatory online training courses.