Customer Service Representative - Part Time

Smart City Networks Career • Houston, TX

13d • Onsite

About The Position

Smart City Networks is hiring a part-time, entry-level Customer Service Representative to support exhibitors and customers at Reliant Park in Houston, Texas. The role provides customer service during events such as Texans games, the Houston Livestock Show and Rodeo, concerts, and conventions. The representative will gain hands-on experience in customer service, sales, technology, and event operations, with training provided and no prior event-industry experience required. The position is on-site and follows a flexible, event-based schedule that includes some evenings, weekends, and holidays.

Applicants must be authorized to work in the United States; visa sponsorship is unavailable. Employment is contingent on a successful background check and pre-hire drug screening. Smart City Networks is an Equal Opportunity Employer and offers an accommodation contact number of 702-943-6000.

Requirements

• High school diploma or GED.
• Friendly, professional approach and strong verbal and written communication skills.
• Basic computer skills and an interest in learning new technology.
• Dependability, attention to detail, and ability to manage priorities in a busy environment.
• Collaborative attitude, initiative, and comfort working independently when needed.
• Availability for an event-driven schedule, including some evenings, weekends, and holidays.
• Authorization to work in the United States; visa sponsorship is not available.
• Successful background check and pre-hire drug screening.

Nice To Haves

• Customer service experience is a plus but is not required.
• Familiarity with Microsoft Office.

Responsibilities

• Welcome exhibitors and customers at the service desk, by phone, and by email.
• Process internet and telecommunications service orders, quotes, and payments.
• Answer service and billing questions and recommend additional services when appropriate to customer needs.
• Maintain accurate customer records and order information in internal systems.
• Coordinate with operations and technical teams to support timely, accurate service delivery.
• Support customer service needs during the Houston Livestock Show and Rodeo, Texans games, concerts, conventions, and other special events.

Benefits

• Free on-site employee parking.
• Complimentary hot buffet-style meals Monday through Friday, 11:00 a.m.–2:00 p.m.
• Complimentary daily snacks.
• Hands-on training in customer service, sales, technology, and event operations.
• Flexible, event-based part-time scheduling with opportunities to work a variety of events.
• Opportunities to build professional skills and pursue future career growth within Smart City Networks; no change in employment status is guaranteed.
• 401(k) retirement plan.
• Paid time off for eligible part-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED