Part-time Customer Service Representative

Houston Ballet•Houston, TX

11d•Onsite

About The Position

Houston Ballet is seeking a part-time Customer Service Representative to provide excellent customer care to patrons. The role processes single-ticket sales and subscription orders by phone, email, and in person at the theater. Representatives expand their knowledge of Houston Ballet products and performances to provide accurate information, answer questions, resolve concerns, and deliver a high level of service. The position pays $15 per hour. Representatives work scheduled evening and matinee performances, including weekends, supporting ticket sales, will call, and patron assistance at the box office window. The role works across multiple box office venues and requires independent work, cash-drawer responsibility, and accurate processing and reconciliation of ticket transactions through Tessitura. Representatives also participate in ongoing training and assist box office managers and marketing staff with special projects. The work environment is a well-lit, heated and/or air-conditioned indoor office with adequate ventilation and moderate noise. The role may also involve special events, including Theater District Open House. The regular box office schedule is Monday through Friday, 8:45 a.m. to 5:00 p.m.; during performances, hours are extended Monday through Sunday.

Requirements

High school diploma.
Proficient personal computer skills, including email, record keeping, routine database activity, word processing, spreadsheets, and graphics.
Ability to organize workload, set priorities, use time efficiently, and meet deadlines consistently.
Effective written and verbal communication skills, including the ability to explain complex ideas simply and process and respond to information from others.
Ability to communicate diplomatically, empathize, influence, gain cooperation, and interact effectively across functions and levels.
Ability to accept constructive criticism and responsibility, correct mistakes, respond effectively to change, and adjust priorities on short notice.
Availability to work a pre-arranged schedule that coincides with box office hours and extended performance hours, including evenings and weekends.

Responsibilities

Take and fill individual ticket orders by telephone and at the box office window.
Explain seating, prices, fees, venue sections, parking options, and directions to patrons.
Explain subscription packages and fill orders for interested patrons.
Answer patron questions about ballet storylines, composers, dancers, and Houston Ballet generally.
Prepare ticket packages for mailing or file will-call orders alphabetically by performance date and time.
Work scheduled evening and matinee performances, selling tickets, staffing will-call windows, or answering phones.
Work in multiple box office venues and work independently.
Assume responsibility for a $150 cash drawer when working at a box office window.
Process ticket orders through Tessitura.
Provide management with an end-of-day printed Tessitura batch summary reconciling credit card, cash, and check transactions.
Participate in ongoing training in customer service, Tessitura features, and ballet subject matter.
Assist box office managers and marketing staff with special projects at the Center for Dance or in the box office.