Cust Service Rep - Integrated Supply
About The Position
The Customer Service Representative (CSR) works at a customer location and provides service by purchasing products, goods, and materials that meet Vallen’s standards for price, quality, timing, and supply reliability. The role performs procurement activities to meet the customer’s current and anticipated needs, following Vallen’s purchasing strategies and applicable operating procedures. The CSR coordinates with vendors and customers on purchase orders, delivery status, product quality, and issues requiring resolution. The position also supports supplier relationships, identifies and documents customer cost savings, and maintains a professional, clean, and orderly worksite. Work may take place in a manufacturing environment and may involve extended computer use, repetitive keyboarding, and exposure to environmental conditions such as dirt, smoke, heat, or cold.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications.
- Ability to work independently as a self-starter.
- Strong attention to detail and accuracy.
- Strong organizational and execution skills.
- Proficiency with MS Office products.
- Strong verbal and written communication skills.
- Willingness to learn.
Nice To Haves
- At least 1 year of experience in procurement.
Responsibilities
- Perform procurement activities to meet current and anticipated demand for stock, non-stock, and spot-buy products and materials, in alignment with Vallen’s purchasing strategies.
- Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
- Place purchase requisitions and vendor purchase orders.
- Research and assess vendors or requested items, and recommend options that meet specifications and customer quality, pricing, and delivery standards.
- Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
- Follow up with vendors on purchase order status to support timely delivery and communicate order status to customers.
- Communicate with vendors to resolve delivery-timing and product-quality problems.
- Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
- Research and resolve accounts payable nonconformance with suppliers.
- Identify and document customer cost-saving opportunities.
- Follow Vallen and customer Standard Operating Procedures.
- Adhere to operating practices and keep the worksite professional, clean, and neat.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- 401(k) with discretionary company match
- Employer-paid basic life insurance
- Employer-paid short-term and long-term disability benefits
- Parental leave
- Health care and dependent care flexible spending accounts
- Paid vacation and sick time
- Paid holidays, including floating holidays
- Employee Assistance Program
- Employee Resource Groups
- Tuition reimbursement
- Employee referral program
- Safety shoe and safety glasses reimbursement, based on position
- Employee discounts through BenefitHub
- Advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
